Field Activity - Main Information

The Main page contains core field activity information.

Description of Page

The following fields are displayed on every page.

Field Activity is a concatenation of summary information regarding this field activity request.

Field Activity ID is the system-generated unique identifier for the field activity request.

The remaining fields are specific to the Main page.

Indicate the Service Point ID where the activity takes place. Information about the service point is displayed adjacent.

Use Activity Type to define the type of field activity request. Only those activity types defined as valid for the service point's SP type's field activity profile may be selected. The activity type's description is displayed adjacent.

Displayed just below the Activity Type is a system-generated message regarding how the field activity request was created. This message includes the date and time the field activity request was created and the process that created it. If a user manually creates a field activity request the user's ID is concatenated into the message.

Use Schedule Date / Time to define when the field activity is scheduled to be done.

Enter Reschedule Reason when changing the field activity's schedule date/time.

Note:

Reschedule Reason only appears if the Fieldwork Options feature configuration exists with the Reschedule Reason Required option set to Y.

Field Activity Status defines the state of the field activity. The following values may exist:

  • Pending A field activity is originally created in the Pending state.

  • Completed When an activity's fieldwork is done the system is updated with the results and the activity becomes Completed.

  • Canceled If an activity cannot be done, it should be Canceled.

To change the status of the field activity request, use the FA Actions, described below.

If you cancel a field activity, you must supply a Cancel Reason Code.

Field Activity Priority this field is not used when using Service Order Management.

Use Comments to describe anything unusual about the activity.

If you have plugged in an FA Additional Information algorithm on the Installation record, Additional Info displays the results of the algorithm, if any.

The FA Actions buttons allow you to change the status of the field activity request.
  • Click Complete to change the status of the field activity to complete. This button is only enabled if the status is pending.
  • Click Cancel to change the status of the field activity to canceled. This button is only enabled if the status is pending.
Note: Pend and Held are not applicable for service order related field activity requests.

At the bottom of this page is a tree that shows the account(s) and service agreement(s) that are currently linked to the field activity request's service point. You can use this tree to both view high-level information about these objects and to transfer to the respective page in which an object is maintained. Note that only field activities created by start/stop or severance create the link between the service point and service agreement.