Designing Collection Process Templates & Collection Event Types
The following table shows the collection process templates referenced in the previous section's matrix. Adjacent to each process are its events and an indication of when they are triggered.
Collection Process Template |
Collection Event Template |
Triggered X Days From Start Of Collection Process |
Charitable Contribution Reminder |
Charity courtesy reminder letter |
0 |
Start severance |
15 |
|
Normal Regulated |
Regulated courtesy reminder letter |
0 |
Regulated second notice letter |
10 |
|
Start severance |
15 |
|
Large Overdue Debt |
Large debt courtesy reminder letter |
0 |
To Do for large overdue debt |
3 |
|
Large debt second notice letter |
10 |
|
Start severance |
15 |
|
Normal Unregulated |
Unregulated courtesy reminder letter |
0 |
Unregulated second notice letter |
5 |
|
Start severance |
10 |
|
Risky Customer Unregulated |
Unregulated risky letter |
0 |
Start severance |
5 |
|
Deposit |
Deposit reminder |
0 |
Deposit Severely Overdue |
Create To Do entry |
0 |
If we extract each unique event type from the above table, we end up with the following:
Collection Event Type |
Event Type |
Charity courtesy reminder letter |
Send Letter - CHARIT REMIN |
Start severance |
Start Severance Process |
Regulated courtesy reminder letter |
Send Letter - REGUL REMIN |
Regulated second notice letter |
Send Letter - REGUL second |
Large debt courtesy reminder |
Send Letter - LARGE REMIN |
Risky debt courtesy reminder |
Send Letter - RISKY REMIN |
To Do for large overdue debt |
Issue To Do |
Large debt second notice letter |
Send Letter - LARGE second |
Unregulated courtesy reminder letter |
Send Letter - UNREG REMIN |
Unregulated second notice letter |
Send Letter - UNREG second |
Deposit reminder |
Send Letter - DEPOS REMIN |
To Do for deposit severely overdue |
Issue To Do |
Now you're (almost) ready to set up your collection procedures.