External System Setup
An external system must be setup to integrate with Oracle Utilities Work and Asset Management (WAM).
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New Service Call Communication Request Outbound Message (C1-SVCCALNEW). This is used to send new service call information.
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Update Service Call Communication Request Outbound Message (C1-SVCCALUPD). This is used to send service call comments and service call cancel request.
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Service Call Search (C1-SVCCLSRCH). This is used by the service call search panel to retrieve service calls from the external system.
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Service Call Details (C1-SVCCALDTL). This is used in the service call details pop up window to retrieve details of a service call from external system.
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Retrieve Work Documents (C1-RETWRKDOC). This is used in the service call details pop up window to retrieve work documents related to a service call.
Once the external system is defined, configure the WAM Integration Master Configuration so the system knows which external system and outbound message types to use.