Displaying Frequently Asked Questions

The Oracle RightNow Knowledge application can be used to develop content for frequently asked questions about business processes. It also functions within the Oracle Customer Care and Billing application. The RightNow KnowledgeSyndication widget defines the interface for the retrieval of this content.

The Oracle Customer Care and Billing application provides a Frequently Asked Questions sidebar zone that uses the RightNow KnowledgeSyndication widget to retrieve content from a RightNow Knowledge base instance. This zone is context-sensitive.

Configuration data controls how information is displayed in the Frequently Asked Questions sidebar zone. Refer to RightNow Knowledge Integration Configuration for more details.