Maintaining Cases

Your organization can use the case management functionality to manage a variety of situations, such as:

a high-bill complaint,
a bankruptcy,
an inspection of a premise,
a customer's request for literature,
a contractor's request to extend a line,
a customer's rejection of a quote,
a customer's request to change information on a future date,
the processing of a market message in a deregulated environment

Note:

Since an implementation can configure virtually every aspect of a case, the look and feel of the case management page are dynamic based on how case types have been configured.