Unrelated Pickup Orders
When field work crews are out performing field work, it’s possible that they will encounter other work unrelated to their current task that needs to be done. This type of work can be as simple as trimming a tree whose branches are too close to power lines, or the replacement of a meter for a different customer or service point. These types of task are referred to as "unrelated pickup activities." Crews can either work the field activity or leave it to be assigned to another crew at a later date.
When the crew creates an unrelated pickup activity in the field work system, it is sent to Service Order Management, and a corresponding service order field activity is created in the system.
Unrelated pickup activities can be created via one of the following Inbound Web Services:
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Field Activity Asynchronous Req Inbound (D1-FARequestAsynchronous)
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Field Activity Synchronous Req Inbound (D1-FARequestSynchronous)
Once created, they are processed like any other service order field activity. If the pickup activity was completed in the field before being sent to Service Order Management, it will quickly move through its lifecycle (as now further action is needed) until it reaches the "Completed" state.