Available Profile Options

This table lists the available profile options and their functions:

Profile Option Code Description Values Level Used By
Configurable Landing Page Options (codes vary) There are multiple options used to specify default landing pages. See Configuring Landing Page Profile Options for more details, including default and available values. Varies by option. These options can be set at the site or user level.

CX for Utilities Agent Service

CX for Utilities Sales
ORA_UER_ACCT_HIER_REC_LIMIT Use this profile option to specify the maximum number of child accounts to display in the comparison charts available in the Account Hierarchy.

Any numeric value.

Default: 50

This option should be set at the site level. CX for Utilities Sales
ORA_UER_MAP_GEO_CORD Use this profile option to specify the default center point of the Service Contract Usage Map.

Any latitude and longitude values.

Default: long=116.9586;lat=33.7839

This option should be set at the site level. CX for Utilities Sales
ORA_UER_PHONE_FORMAT Use this profile option to specify the format to use for phone numbers when searching for an entity.

Alphanumeric value that consists of numbers, dashes, and parentheses. For example, (123) 123-1234.

Default: No default value defined.

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_ACCOUNT_360_BILLING_ACCOUNT_INSIGHT_GROUP Use this option to specify which insight group to use when rendering insights for a billing account in Account 360.

Insight group name.

Default: C1XA

This option should be set at the site level. CX for Utilities Sales
ORA_UER_ACCOUNT_360_BUSINESS_INSIGHT_GROUP Use this option to specify which insight group to use when rendering insights for a business (Oracle Fusion account) in Account 360.

Insight group name.

Default: C1XP

This option should be set at the site level. CX for Utilities Sales
ORA_UER_CUSTOMER_DASHBOARD_INSIGHT_GROUP Use this option to specify which insight group to use when rendering insights for a billing account in the Customer Dashboard in CX for Utilities Agent Service.

Insight group name.

Default: C1XC

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_IFRAME_SOURCE_CIS_URL Use this option to add or change the value of the URL for your customer information system. Specify the URL. This option should be set at the site level.

CX for Utilities Agent Service

CX for Utilities Sales
ORA_UER_VIEW_TODO_CIS_URL Use this option to specify the URL you want your users to be directed to when they click on a to do entry link in the Work Queue.

Specify the URL.

Example:

https://ugbu-ccs-cndevcorp.appoci.oraclecorp.com:8084/cx4ugc/prod/ccs/web/cis.jsp?location=f1todoTabMenu&TD_ENTRY_ID={{ToDoId}}&portal=true
 This option should be set at the site level.

CX for Utilities Agent Service

CX for Utilities Sales
ORA_UER_OIA_HUB_IA_SITE_URL Use this option to specify the URL of your Oracle Intelligent Advisor Hub. Specify the URL. This option should be set at the site level.

CX for Utilities Agent Service

CX for Utilities Sales
ORA_UER_HISTORICAL_DATA_RANGE

Use this option to specify the number of years of historical data users can see in CX for Utilities Sales. The system will display history data starting from January first of the year that is X number previous to the current year.

For example, if you set this option to 3, at any point during 2025, the system will display history as far back as January 1, 2022.

Specify a whole number greater than 1.

Default: 3

This option should be set at the site level. CX for Utilities Sales
ORA_UER_IH_MAX_RANGE_IN_DAYS Specify the maximum number of days of interaction history to display.

Specify a whole number greater than 1.

Default: 1095

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_IH_DEFAULT_RANGE_IN_DAYS Specify the default number of days of interaction history to display.

Specify a whole number greater than 1.

Default: 180

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_SERVICE_REQUEST_EDIT_PAGE_URL Specify the Service Request Edit page URL.

Specify the URL.

Example: 

https://{{host}}/fscmUI/redwood/service/ec/container/
                                    sr/edit?srNumber={{srNumber}}
 This option should be set at the site level. CX for Utilities Sales
ORA_UER_CONTACT_DETAILS_PAGE_URL Specify the Contact Details page URL.

Specify the URL.

Example:

https://{{host}}/crmUI/faces/FuseOverview?fndGlobalItemNodeId=HZ_FOUNDATIONPARTIES_CONTACTS_CRM_CARD&fndTaskItemNodeId=HZ_FOUNDATIONPARTIES_CONTACTS_CRM&fnd=;subTabName=Overview%253BContactPartyId={{partyId}};;;;false;256;;

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_ACCOUNT_DETAILS_PAGE_URL Specify the Account Details page URL.

Specify the URL.

Example:

https://{{host}}/crmUI/faces/FuseOverview?fndGlobalItemNodeId=ZCM_CUSTOMERCTRINFRA360_CUSTOMERS_CRM_CARD&fndTaskItemNodeId=ZCM_CUSTOMERCTRINFRA360_CUSTOMERS_CRM&fnd=;subTabName=Overview&AccountPartyId={{partyId}};;;;false;256;;

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_EXPORT_MAX_ROWS Specify the maximum number of rows supported for the Export component.

Specify a whole number greater than 1.

Default: 10000

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_SOURCE_SYSTEM_ID Specify the source system identifier.

Specify the source system identifier.

Default: CIS

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_UNSUPPORTED_COMMUNICATION_TYPES Specify the list of communication type values that are not supported by the back-end systems.

List all of the communication types that are not supported.

Default: WEB,SMS,INSTANT_MESSAGING,TLX,EFT,EDI

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_UNSUPPORTED_CONTACT_POINT_PURPOSE Specify the list of contact point purpose values that are not supported by the back-end systems.

List all of the contact point purpose types that are not supported.

Default: ASSISTANT, DUNNING, COLLECTIONS, EMERGENCY

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_UNSUPPORTED_CONTACT_POINT_PURPOSE_WEB Specify the list of web contact point purpose values that are not supported by the back-end systems.

List all of the web contact point purposes that are not supported.

Default: HOMEPAGE, RSS_FEED

This option should be set at the site level.

CX for Utilities Sales

CX for Utilities Agent Service
ORA_UER_ENABLE_KAM_BUSINESS_LIST Enable the Business List feature in Utilities Sales.

Y (Enabled) or N (Disabled).

Default: Y

This option should be set at the site level. CX for Utilities Sales
ORA_UER_ENABLE_KAM_CUSTOMER_LIST Enable the Customer List feature in Utilities Sales.

Y (Enabled) or N (Disabled).

Default: Y

This option should be set at the site level. CX for Utilities Sales
ORA_UER_ENABLE_CALL_WRAP_UP_WARNING_DIALOG Enable warning dialog on Call Wrap Up feature.

Y (Enabled) or N (Disabled).

Default: Y

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_SR_COLLECTION_CATEGORY Specify the service request collection category name.

Enter the name of the category that is used to identify collections-related service requests.

Default: Blank

This option should be set at the site level. CX for Utilities Sales
ORA_UER_SR_COLLECTION_DISPLAY_COUNT Specify the number of service request records to display in the Debt Summary drawer.

Enter the number of collection-related service requests to display in the Debt Summary drawer.

Default: 2

This option should be set at the site level. CX for Utilities Sales
ORA_UER_PREMISE_ACTIVITY_HISTORY_VIEWALL Enable the View All Activities link in the Activity History section of the Premise page.

Enter Y to enable the View All Activities link, which enables users to access a larger list of activities associated with a premise.

Default: N (Disabled)

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_DISABLE_SERVICE_CONTRACT_LINK

Specify whether you want to disable the links from the Service Contract Map to the Usage History chart in Account 360 when viewing flat-measure service contracts that do not have any usage data.

Note that this option only works for services that are marked as flat-measure services in the utility reference type configurations.

Enter Y to disable the links.

Default: N (Links are enabled)

This option should be set at the site level. CX for Utilities Sales
ORA_UER_VIEW_CUSTOMER_360_CIS_URL Specify the URL from your customer information system that should be opened when a user clicks the View in CIS button on the Customer Dashboard.

Enter the URL where you want your users to be directed to when they click on the View in CIS button on the Customer Dashboard. For example, direct the user to Customer 360 in Oracle Utilities Customer to Meter for the selected customer.

Example:

https://<server>:<port>/<context>/ccs/web/cis.jsp?script=C1CxLoad&PER_ID={{personId}}&ACCT_ID={{accountId}}}&initNav=false

Default: Blank

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_START_NEW_SERVICE_CIS_URL Specify the URL from your customer information system that should be opened when the user selects the Start New Service option from the Customer Dashboard.

Enter the URL where you want your users to be directed to when they select the Start New Service option from the Customer Dashboard. For example, direct the user to the start service process in Oracle Utilities Customer to Meter for the selected customer.

Example:

https://<server>:<port>/<context>/ccs/web/cis.jsp?script=C1CxLoad&PER_ID={{personId}}&ACCT_ID={{accountId}}&FLOW=START_SERVICE&initNav=false

Default: Blank

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_TRANSFER_SERVICE_CIS_URL Specify the URL from your customer information system that should be opened when the user selects the Transfer Service option from the Customer Dashboard.

Enter the URL where you want your users to be directed to when they select the Transfer Service option from the Customer Dashboard. For example, direct the user to the transfer service process in Oracle Utilities Customer to Meter for the selected customer.

Example:

https://<server>:<port>/<context>/ccs/web/cis.jsp?script=C1CxLoad&PER_ID={{personId}}&ACCT_ID={{accountId}}&FLOW=TRANSFER_SERVICE&initNav=false

Default: Blank

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_LINK_TO_BILLING_ACCOUNT_CIS_URL Specify the URL from your customer information system to open for the link to billing account process.

Enter the URL where you want your users to be directed to when they select the Link to Billing Account option from the Customer Dashboard. For example, direct the user to the link to billing account process in Oracle Utilities Customer to Meter for the selected customer.

Example:

https://<server>:<port>/<context /ccs/web/cis.jsp?script=C1CxLoad&PER_ID={{personId}}&FLOW=LINK_TO_ACCOUNT&initNav=false

Default: Blank

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_ENABLE_PAY_PLANS_BUTTON Enable the Create Payment Plan button in the secondary actions menu in the Customer Dashboard.

Y (Enabled) or N (Disabled).

Default: N

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_PROGRAM_ENROLLMENTS_INSIGHT_GROUP Specify the insight group to use when displaying program enrollment highlights in the Customer Dashboard.

This profile option has to be Specified to use the insight group when displaying program enrollment highlights in the Customer Dashboard.

Default: C1PE

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_EMAIL_ENROLL_BILL_ROUTE_TYPE Specify the Bill Route Type code that enables paperless bill enrollment.

Enter the Bill Route Type code.

Default: EBILL

This option should be set at the site level. CX for Utilities Agent Service
ORA_UER_EMAIL_UNENROLL_BILL_ROUTE_TYPE Specify the Bill Route Type code that enables paperless bill unenrollment.

Enter the Bill Route Type code.

Default: POSTAL

This option should be set at the site level. CX for Utilities Agent Service

In this section:

Parent topic: Setting Profile Options