Configuring Landing Page Profile Options

You can use profile options to determine which landing page (page tab) is displayed by default when your users log in to the Customer Experience for Utilities solutions. You can define that all users with a particular role are brought to a specific landing page (site level), or you can set up individual users to have a specific landing page (user level).

For example, you can use profile options to specify that all Customer Service Representatives are brought to the Customer List by default. This is the site-level setup. You could also specify that certain users with that same role are brought to the Work Queue by default, instead of the Customer List. This is user-level setup, and it takes priority over any site-level setup you define.

If users are assigned to multiple roles, the role with the highest priority is used to determine which landing page is displayed.

This table lists the Customer Experience for Utilities roles, their priorities, and their default landing pages:

Role	Priority	Default Landing Page
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE	1	Customer List
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER	2	Work Queue
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR	3	Work Queue
ORA_UER_UTILITIES_KEY_ACCOUNT_ADMINISTRATOR	4	Business List
ORA_UER_UTILITIES_KEY_ACCOUNT_MANAGER_FOR_SALES	5	Business List
ORA_UER_UTILITIES_KEY_ACCOUNT_SUPERVISOR_FOR_SALES	6	Business List
ORA_UER_UTILITIES_KEY_ACCOUNT_MANAGER_FOR_SERVICE	7	Business List
ORA_UER_UTILITIES_KEY_ACCOUNT_SUPERVISOR_FOR_SERVICE	8	Business List

This table lists the profile options that are associated with landing pages.

Profile Option and Description	Default Value	Possible Values
ORA_UER_UTILITIES_KEY_ACCOUNT_MANAGER_FOR_SALES Landing Page for the Role of Utilities Customer Service Manager	Business List Landing Page	Business List Landing Page
ORA_UER_UTILITIES_KEY_ACCOUNT_SUPERVISOR_FOR_SALES Landing Page for the Role of Utilities Key Account Supervisor	Business List Landing Page	Business List Landing Page
ORA_UER_UTILITIES_KEY_ACCOUNT_MANAGER_FOR_SERVICE Landing Page for the Role of Utilities Key Account Manager	Business List Landing Page	Business List Landing Page Work Queue Landing Page
ORA_UER_UTILITIES_KEY_ACCOUNT_ADMINISTRATOR Landing Page for the Role of Utilities Key Account Administrator	Business List Landing Page	Business List Landing Page Work Queue Landing Page
ORA_UER_UTILITIES_CUSTOMER_SERVICE_REPRESENTATIVE Landing Page for the Role of Utilities Customer Service Representative	Customer List Landing Page	Business List Landing Page Work Queue Landing Page
ORA_UER_UTILITIES_CUSTOMER_SERVICE_MANAGER Landing Page for the Role of Utilities Customer Service Manager	Work Queue Landing Page	Business List Landing Page Work Queue Landing Page
ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR Landing Page for the Role of Utilities Key Account Administrator	Work Queue Landing Page	Business List Landing Page Work Queue Landing Page
ORA_UER_UTILITIES_KEY_ACCOUNT_SUPERVISOR_FOR_SERVICE Landing Page for the Role of Utilities Key Account Administrator	Business List Landing Page	Business List Landing Page Work Queue Landing Page