Enable Features in Functional Setup Manager

After you enable the Customer Experience for Utilities offering, you can then enable features associated with the offering. This task must be completed by an administrator who is assigned to the Key Account Manager Administrator role.

Currently, you can enable these features in Functional Setup Manager:

• Utilities Smart Action: This feature enables users to use the following smart actions:
  • Show Account Hierarchy for Accounts
  • View Work Queue for Accounts and Service Requests
  • Edit billing accounts for Leads, Opportunities and Service Requests
  • Edit Linked Billing Accounts for Contacts

For additional information on completing setup tasks, see Manage Setup Tasks in Functional Setup Manager.

Enable a Feature

To enable Customer Experience for Utilities features:

1. Complete the steps to Enable the Functional Setup Manager Offering.
2. Log into Oracle Fusion as a Key Account Manager Administrator.
3. From the menu, select My Enterprise and then select Offerings.
4. On the Offerings screen, select Customer Experience for Utilities, and then click the View Features button.
5. Click the Edit icon (pen) under Features .
6. On the Edit Features: Customer Experience for Utilities screen, select the Enable option for the feature you want to enable, and then click Done.