7 Configure User Synchronization

To configure users, and enable all users to use single sign on (SSO) to access both your Oracle Utilities system and Oracle Fusion systems, you must ensure that users have been synchronized to the appropriate identity domains.

The tasks in this chapter are performed by the system administrator. Once these tasks are complete, all users will sign into the system through the Fusion applications identity provider using their SSO credentials.

The steps that are outlined in this chapter are intended to provide you with an example of how you can set up your user synchronization process. This process can vary depending on your environment, identity domain setup, and which Oracle Utilities system you are using. This chapter uses Oracle Utilities Customer Cloud Service to explain this process.

The supported user synchronization process consists of these main steps:

Figure 7-1 User Synchronization Steps


This image provides an example of the user synchroniation steps.

To configure user synchronization, your system administrator must complete the following tasks, as depicted in the above image:

  • Step 1: Migrate existing Customer Cloud Service users to Fusion applications identity domain.

  • Step 2: Synchronize users from Fusion applications identity domain to the Customer Cloud Service identity domain.

  • Step 3: Synchronize users from Fusion applications identity domain to the CX Industry Framework identity domain.

Note:

The steps in this chapter should be completed in conjunction with the steps in the Configure Single Sign On chapter, in the following order. If you do not follow this order, some users could lose access to the system until all steps are complete.
  1. Set up your single sign on.
  2. Test your single sign on.
  3. Turn it off and complete the steps in this chapter.
  4. Turn on single sign on.

Once all of the steps in this chapter are complete, your user community should exist as shown here. Going forward, you will create all new users in Oracle Fusion. See Manage Users and Roles for additional information.

Figure 7-2 Where Users Exist


This image shows where each type of user exists.

In this chapter: