Test Your Single Sign On Setup

The identity provider is now active and Single Sign On (SSO) is set up. Now you use Fusion applications to log in for both Oracle Fusion and Customer Cloud Service. All of your log in activities will go through the Fusion applications.

Now you will test your sign on in all systems.

Important Note: Oracle recommends creating and using test users to perform your SSO verification. If there are issues with your test, using your administrator credentials could result in your administrator being locked out.

This table outlines the steps required to create test users in each system:

Create a Test User in This System Details
Fusion Applications

  1. Log in to Fusion applications as an administrator and click User.

  2. On the Add User Account screen, complete the fields necessary to create a user with a user name and password.

  3. Click Add Role, and select one of the roles used with this solution. For example, select Customer Service Representative.

  4. Click Done.

  5. In the Account Information section, verify that the user is set to Active.

  6. Click Save and close.

Fusion Applications Identity Domain

  1. Log in to your Fusion applications identity domain in your Oracle Cloud Infrastructure account. You can get this link from your welcome email. If you have questions about which tenancy and domain to log in to, contact your Oracle Support team.

  2. Click Identity and Security in the navigation pane, and then click Domains.

  3. Click Users in the navigation pane.

  4. Click the Create User button.

  5. Complete the fields necessary to create a new user, using the same information you used in the previous task.

  6. Click the Create button.

Customer Cloud Service Identity Domain

  1. Log in to your Customer Cloud Service identity domain in your Oracle Cloud Infrastructure account. You can get this link from your welcome email. If you have questions about which tenancy and domain to log into, contact your Oracle Support team.

  2. Click Identity and Security in the navigation pane, and then click Domains.

  3. Click Users in the left navigation pane.

  4. Click the Create User button.

  5. Complete the fields necessary to create a new user, using the same information you used in the previous task.

  6. Click the Create button.

  7. Return to the Identity Domain screen and click Oracle Cloud Services in the navigation pane.

  8. Find the Customer Cloud Service application environment and select it.

  9. Select Application roles in the navigation pane.

  10. On the AppUser row, click the action menu (3 dots) and then click Assign Users. Locate and select the user you just created, and then click Assign.

  11. On the AppWebServices row, click the action menu and then click Assign Users. Locate and select the user you just created, and then click Assign.

  12. Wait for cache to be refreshed. Typically, this takes about 15 minutes. This is required for the assignments to be recognized by Customer Cloud Service.

Using your test users, complete these steps to test your SSO.

To test the sign on in all systems:

  1. Using the URL you received in your welcome email, log in to Fusion Applications as the test user.

  2. Using the URL you received in your welcome email, log in to Customer Cloud Service as the test user.

  3. If these attempts are successful, your test is complete.

  4. Using the instructions provided in Set Up Fusion Applications Identify Domain as the Identity Provider in Customer Cloud Service Identity Domain, remove Username-Password from the Assign identity providers field. This removes the ability to log in with your local user name and password.

Parent topic: Configure Single Sign On