Customer Experience for Utilities Reference Type Configurations

The <hostname>/api/utilitiesAdmin/v1/<ReferenceTypeName> is a REST service that is available to access administrative reference type information for your utility, and <hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/<ReferenceTypeName> is the REST service to manage these reference types. For example, your host name might be https://xxxxxxxxx.oci.customer-oci.com

The reference types that are used by your utility must be enabled or added in order to properly use the Customer Experience for Utilities solutions.

Before you complete the tasks in this section, you must create an administrative user in Fusion Applications to administer the reference type configurations.

To create an administrative user in Fusion Applications:

  1. Log in to your Fusion Applications Security Console as an administrator.

  2. Assign the following roles to a user. You can use an existing user or create a new user.

    • ORA_UER_UTILITIES_KEY_ACCOUNT_ADMINISTRATOR_JOB

    • ORA_UER_UTILITIES_CUSTOMER_SERVICE_ADMINISTRATOR_JOB

After you have created an administrative user, you can:

  • Generate the access token

  • View, edit or add reference types, which include:

    • Service types

    • Units of measure

    • Standard usage identifiers

    • Premise tree

    • Identifier types

    • County

    • State

  • View, edit or add insight information, which includes:

    • Insight Severity

    • Insight Type

    • Insight Group

    • Insight Group Insight Types

    • User Actions

    • Insight Type User Actions

Before you edit or add insight information, you must add the insight groups and insight types that you want to use in your Oracle Utilities customer information system. For additional details, see Configure Your Oracle Utilities System.

In this section:

Parent topic: Configure Utility Details