Insight Type User Actions

The following insight type user actions are delivered with the solution. Review the values to determine if you have the values needed for your implementation. You can modify these values or add new values as needed, using the APIs.

As noted in the table below, the Account 360 collections insights user action to view account debt (ACTION_VIEW_COLL_PROC) should not be enabled to display the Debt Summary drawer unless your Oracle Utilities CIS meets specific versioning requirements, as described in My Oracle Support Document 2876281.1.

User Action	Entity Type	ID	Insight Type
ACTION_VIEW_BILL_ACC_DET	BillingAccount	C1ACCTPASTDUE_VIEW_BA_DET	C1-ACCT-PASTDUE-CARD
ACTION_VIEW_BILL_ACC_DET	BillingAccount	C1PERNONPAYCARD_VIEW_BA_DET	C1-PER-NONPAY-CARD
ACTION_VIEW_BILL_ACC_DET	BillingAccount	C1XA_C1INACTIVEACCTCARD	C1-INACTIVE-ACCT-CARD
ACTION_VIEW_COLL_PROC	CollectionProcess	C1XCCOLLCARD_VIEW_COLL_PROC See note above regarding versioning requirements.	C1-ACCT-COLL-CARD
ACTION_VIEW_OD_PROC	OverdueProcess	C1XCCOLLCARD_VIEW_OD_PROC	C1-ACCT-COLL-CARD
ACTION_VIEW_PAY_AGREE	PaymentAgreement	C1XCPAYAGREE_VIEW_PA	C1-ACCT-PAYAGREE-CARD
ACTION_VIEW_SA	ServiceAgreement	C1XCPAYAGREE_VIEW_SA	C1-ACCT-PAYAGREE-CARD
ACTION_VIEW_CUT_PROC	CutProcess	C1XCSEVCARD_VIEW_CUT_PROC	C1-ACCT-SEV-CARD
ACTION_VIEW_SEV_PROC	SeveranceProcess	C1XCSEVCARD_VIEW_SEV_PROC	C1-ACCT-SEV-CARD
ACTION_VIEW_COLL_PROC	Organization	C1PERCOLLCARD_VIEW_COLL_PROC See note above regarding versioning requirements.	C1-PER-COLL-CARD
ACTION_VIEW_COLL_SR	Organization	C1PERCOLLCARD_VIEW_COLL_SR	C1-PER-COLL-CARD
ACTION_VIEW_BUDG_ENRL_DET	BillingAccount	C1ACCTBUDGENRL_VIEW_BA_DET	C1-BUDGENRL-LIST
ACTION_VIEW_EBILL_ENR_DET	BillingAccount	C1ACCTEBILLENRL_VIEW_BA_DET	C1-EBILLENRL-LIST

This table provides additional details on the tasks you can complete:

Task	Configuration
Fetch insight type user action	GET /utilitiesAdmin/v1/insightTypeUserAction Example: GET https://<hostname>/api/utilitiesAdmin/v1/insightTypeUserAction A specific insight type can be fetched using: GET /utilitiesAdmin/v1/insightTypeUserAction/{id} Example: GET https://<hostname>/api/utilitiesAdmin/v1/insightTypeUserAction/C1ACCTPASTDUE_VIEW_BA_DET
Edit insight type user action	POST /CXIPlatformService/v1/CXIReferenceEntity/insightTypeUserAction Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightTypeUserAction Sample body: { "items": [ { "operation": "update", "data": { "id": "C1ACCTPASTDUE_VIEW_BA_DET", "userAction": "ACTION_VIEW_BILL_ACC_DET" } } ] } This payload can have one or multiple items, as needed.
Create insight type user action	POST /CXIPlatformService/v1/CXIReferenceEntity/insightTypeUserAction Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/insightTypeUserAction Sample body: { "items": [ { "operation": "create", "data": { "id": "C1ACCTPASTDUE_VIEW_BA_DET", "userAction": "ACTION_VIEW_BILL_ACC_DET", "entityType": "BillingAccount", "insightType": "C1-ACCT-PASTDUE-CARD" } } ] } This payload can have one or multiple items, as needed.