User Actions

The following user actions are delivered with the solution. Review the values to determine whether you have the user actions you need for your implementation. You can modify these values or add new values as needed using the APIs. All user actions are delivered as inactive.

ID	Active	Description	Rank
ACTION_VIEW_BILL_ACC_DET	false	Navigate to Billing tab in Account 360.	10
ACTION_VIEW_OPTY	false	Navigate to Opportunity Detail page in Oracle Fusion.	10
ACTION_VIEW_COLL_PROC	false	Navigate to the collection process.	10
ACTION_VIEW_CUT_PROC	false	Navigate to the cut process.	10
ACTION_VIEW_OD_PROC	false	Navigate to the overdue process.	10
ACTION_VIEW_PAY_AGREE	false	Navigate to the payment agreement.	10
ACTION_VIEW_SA	false	Navigate to the service agreement.	10
ACTION_VIEW_SEV_PROC	false	Navigate to the severance process.	10
ACTION_VIEW_BUDG_ENRL_DET	true	Navigate to drawer for enrollment in budget billing.	10
ACTION_VIEW_EBILL_ENRL_DET	true	Navigate to drawer for enrollment in E-bill.	10
ACTION_VIEW_COLL_SR	false	Navigate to collections service requests.	20

This table provides additional details on the tasks you can complete.

Note:

Be aware that description is a translatable field, so the description values should be maintained in the relevant lookup code created under the lookup type ORA_UER_USER_ACTION_DESC if your implementation requires more than one language.

Task	Configuration
Fetch user action	GET /utilitiesAdmin/v1/userAction Example: GET https://<hostname>/api/utilitiesAdmin/v1/userAction A specific insight type can be fetched using: GET /utilitiesAdmin/v1/userAction/{id} Example: GET https://<hostname>/api/utilitiesAdmin/v1/userAction/ACTION_VIEW_BILL_ACC_DET
Activate user action	POST /CXIPlatformService/v1/CXIReferenceEntity/userAction Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/userAction Sample body: { "items": [ { "operation": "update", "data": { "id": "ACTION_VIEW_BILL_ACC_DET", "active": true } } ] } This payload can have one or multiple items, as needed.
Edit user action	PATCH /CXIPlatformService/v1/CXIReferenceEntity/userAction Example: PATCH https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/userAction Sample body: { "items": [ { "operation": "update", "data": { "id": "ACTION_VIEW_BILL_ACC_DET", "description": "ORA_UER_ACTION_VIEW_DETAIL" } } ] } This payload can have one or multiple items, as needed.
Create new user action	POST /CXIPlatformService/v1/CXIReferenceEntity/userAction Example: POST https://<hostname>/api/CXIPlatformService/v1/CXIReferenceEntity/userAction Sample body: { "items": [ { "operation": "create", "data": { "id": "ACTION_VIEW_BILL_ACC_DET", "active": true, "description": "ORA_UER_ACTION_VIEW_DETAIL" } } ] } This payload can have one or multiple items, as needed.