Accessing Premise Information

Depending on whether you want to view information about an active or inactive premise, you will navigate to the Premise screen in different ways.

• Active premises: To view an active premise, you must first access the customer information associated with the active premise. From the Customer Dashboard, you can then select the premise you want to view on the Overview tab to launch the Premise screen.
• Inactive premises: To view an inactive premise, you can search for the premise address on the Person and Premises Search screen. When you have located the premise you want to view, click on the Premise hyperlink to launch the Premise screen.

Access an Active Premise

To access an active premise:

1. From the Person and Premise Search screen, search for the premise address or the name of the customer associated with the premise.
2. Click on the Customer hyperlink associated with the premise.
3. On the Customer Dashboard, select the Overview tab.
4. In the Premise section of the Overview tab, click on the premise you want to view.
5. The system displays the Premise page.

Access an Inactive Premise

To access an inactive premise:

1. From the Person and Premise Search screen, search for the premise address.
2. Click on the Premise hyperlink associated with the premise.
3. The system displays the Premise page.