Selecting a Service Contract

Data on the Usage tab is specific to a single service point for the selected account. You use the search bar at the top of the tab to specify the service type and related service contract you want to view.

Note:

The Ask Oracle field in the Search bar is available in all Search bars. However, in this scenario, no additional search criteria can be used when selecting a service contract. Therefore, if you attempt to search using this field, the system returns a No matches found message.

Select a Service Contract

To select a service contract:

1. From the Customer Dashboard, select the Usage tab.
2. By default, the system displays the first service contract associated with the billing account.
3. To change the display, click on the service type filter, and then select an option from the drop down menu.
4. Then click on the Service Contract filter and select an option. The system displays all available service contracts that are associated with the selected billing account and service type.
5. The data on the screen changes to reflect your selection.