Viewing Usage History Details

To answer customer inquiries, or determine how to best serve a customer, you might need to view detailed information about usage data on a specific bill segment. You can access usage history details from the Usage tab. After you select a service type and service contract, the related bill segments are displayed in the Usage History Report section. You can click on the hyperlink in the Bill Amount column of any record to view the details associated with the bill segment.

View Usage History Details

To view usage history details:

1. Access the Customer Dashboard for the billing account you want to review and select the Usage tab.
2. Select the service type and service contract you want to view. See Selecting a Service Contract for instructions.
3. Click on a bill segment record in the Usage History section.
4. The system displays the Bill drawer on the right side of the screen.
5. To view details about a payment segment distribution for the payment, click on a Payment Segment card. Click the X at the top to close the payment segment detail.
6. To close the Bill drawer, click the X at the top.