Using Billing History Charts

The billing history charts in the Billing tab provide you with multiple views of the customer's billing history. The small chart at the bottom right of the Billing tab provides you with an at-a-glance view of the last six months of billing history. When you click on the View more details link below this chart, the Billing History drawer opens, displaying a larger chart. In this view, you can navigate through the available data using the date arrows above the chart, and you can export the data you see in the chart.

In either view, you can click on a bar to view details about the selected bill.

Note:

The date range available for viewing is configurable and determined by your utility. By default, you can view 3 years of historical data.

Using the Chart in the Billing History Section of the Billing Tab

To use this chart:

  1. From the Customer Dashboard, select the Billing tab.
  2. In the Billing History section of the Billing tab, scroll down to view up to six months of billing history.
  3. Hover over a bar to view dates, service types, and billing amount details.
  4. Click on a bar to view billing details. The system opens the Bill drawer. For additional information about viewing billing details, see View Bill and Bill Segment Details.
  5. Click the X at the top of the drawer to close it and return to the Billing tab.

Using the Chart in the Billing History Drawer

To use this chart

  1. From the Customer Dashboard, select the Billing tab.
  2. In the Billing History section of the Billing tab, click the View more details link below the chart.
  3. In the Billing History drawer, use the < and > buttons above the chart to view the desired date range. Be aware that the date range available for viewing is configurable and determined by your utility. By default, you can view 3 years of historical data.
  4. Hover over a bar to view dates, service types, and billing amount details.
  5. Click on a bar to view billing details. The system opens the Bill drawer. For additional information about viewing billing details, see View Bill and Bill Segment Details.
  6. Click the X at the top of the drawer to close it and return to the Billing tab.
  7. To return to the Billing History drawer, click the View more details link again.
  8. To export chart data, click the Export button at the top of the chart.
  9. Click the X at the top of the drawer to close it and return to the Billing tab.

Parent topic: Using the Billing Tab