Changing or Resetting Your CSI Password

You can change your password to the CSI at any time using the Change Password link in the CSI tool. If you lose or forget your password, you can request a password reset be sent to your email address registered within the CSI or have a Customer Service Administrator (CSA) reset it for you. If you do not know who the CSA at your organization is, ask your supervisor. If you are a CSA, see Resetting a CSI User's Password.

To change your password:

  1. Sign in to the Customer Service Interface.
  2. Click the Change Password link in the upper-right corner of the page.
  3. At the page Change your password page that displays, fill in the appropriate fields and click Change your password. A message displays confirming that the password has been changed.
  4. Click Proceed. The home page of the Customer Service Interface displays.

To reset your password:

Note:

This task is not applicable to CSI users who log in with single sign-on. See Signing in to the CSI for more information.
  1. From the CSI Welcome page, click the Forgot Password? link in the lower-right corner of the Login dialog. A new web page will appear with a Forgot Password? dialog.
  2. Type the email address you use to sign in to the CSI.
  3. Click Submit. A Password reset confirmation message will appear, and an email from "Opower Customer Service Interface" is sent to the email address you supplied.
  4. Navigate to your email account and open the "Forgot Password" email.
  5. Click the appropriate link in the email. A new Password reset page is displayed in your Internet browser.
  6. Fill in the appropriate fields in the Password reset dialog.
  7. Click Submit. A new web page is displayed confirming your password was successfully reset, and you are redirected to the CSI Welcome page.
  8. Fill in your username and new password in the Login dialog.