Signing in to the CSI

The method you use to sign in to the Customer Service Interface (CSI) will depend on whether you have a stand-alone account or single sign-on (SSO). If you are not sure which authentication method you are using, ask your supervisor.

Note:

To access the CSI, you will need a link that is specific to your utility. Ask your supervisor for the link if you do not have it yet, and add it to your bookmarks.

Signing in through a Stand-alone Account

If your utility provides you with a stand-alone CSI account, you must create a password for it. Your Customer Service Administrator will give you a link, a username, and temporary password to sign in for the first time. After this, you will be able to create a new password.

To sign in to the CSI through a stand-alone account:

  1. Navigate to your utility-specific URL for the CSI. If you do not know the URL, ask your supervisor or Customer Service Administrator for it (often, this is the same person) and add it to your bookmarks.
  2. Type in your username and temporary password. If this is the first time you have used the CSI, you will be prompted to create a personal password to replace the temporary one. Password requirements vary by utility, so a message in the tool will let you know if your password does not meet the required criteria.

You have three attempts to sign in before your account is locked. Contact your Customer Service Administrator if you are locked out of your account. Once you have signed in, keep in mind that the system will automatically sign you out after 30 minutes of inactivity. (This time period may be longer depending on your utility’s setup and configuration. Contact your supervisor if you have any questions.) See Changing or Resetting Your CSI Password for more information.

Signing in through SSO

If you are using SSO to sign in to the CSI, you can sign in with the existing username and password you have for your utility's web site or customer service portal. Simply sign in to your existing utility account and then navigate directly to the CSI. If you do not know the navigation path, or if you do not have the CSI URL that is specific to your utility, ask your supervisor.