Managing a Customer's Preferences

A customer's preferences are his or her desired settings for reports, alerts, and other aspects of the Oracle Utilities Opower program. In the CSI, you have several options for managing a customer's preferences. In addition, customers can update many of their own preferences in their utility web portal.

• Managing AMI Customer Education Report Preferences
• Managing Business Customer Engagement High Bill Alert AMI Preferences
• Managing Business Customer Engagement Weekly Energy Update Preferences
• Managing Email Home Energy Report Preferences
• Managing High Bill Alert AMI Preferences
• Managing High Bill Alerts (non-AMI) Preferences
• Managing Home Energy Report Preferences
• Managing Load Shifting: Rate Coach Preferences
• Managing Peak Day Communication Preferences
• Managing Weekly Energy Update Preferences

Note:

The options available for managing customer preferences may vary depending on your utility's setup and configuration. Contact your supervisor if you have any questions about what is available in your situation.