Updating a Customer's Home Profile

If a customer wants to update the information about their home, you can use the Customer Service Interface to make basic changes for them.

Note:

The customer can change these and other attributes about their home by taking the Home Energy Analysis survey in the Oracle Utilities Opower web portal.

To update a customer's home profile:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.
3. In the Profile area, click Update Profile.
4. Update the customer's information.

   Task	Instructions
   Update the customer's home size.	Enter the appropriate information in the Square feet or Number of bedrooms area.
   Update the customer's spa/sauna information.	Choose the appropriate option from the drop-down menu in the Spa/Sauna area.
   Update the customer's pool information.	Choose the appropriate option from the drop-down menu in the Pool area.
   Update the customer's heat type.	Choose the appropriate option from the drop-down menu in the Heat Type area.
   Update the customer's dwelling type.	Choose the appropriate option from the drop-down menu in the Dwelling type area.
   Update the customer's solar panels (photovoltaic) information.	Choose the appropriate option from the drop-down menu in the Solar panels (photovoltaic) area.
   Update the number of adults (18 or over) living in the customer's home.	Choose the appropriate option from the drop-down menu in the Number of adults (18 or over) area.
   Update the number of children (under 18) living in the customer's home.	Choose the appropriate option from the drop-down menu in the Number of children (under 18) area.

5. Click Update.