Viewing a Sent Home Energy Report

To more effectively answer questions about Home Energy Reports, CSRs can view copies that have been sent to a customer.

To view a sent Home Energy Report:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.

3. On the customer's account page, look in the Print Reports area. A list of all the customer's print reports displays, with the most recent report listed at the top. Each communication lists the type of communication, date and time it was sent, and whether it was delivered or attempted (and not successfully delivered).

4. Click on the link of the desired report. A version of the report will open in a new window.