Set Up the Support Process

My Oracle Support is your initial point of contact for all product support needs. If you encounter any issues with the product at any point in time, as an administrator, file a service request so that Oracle Energy and Water Data Intelligence support can help you. The contact details of My Oracle Support are available in the Welcome email that you receive after Oracle processes your subscription order.

Review these resources:

My Oracle Support
Customer Access Support
How to Add a Support Identifier to a My Oracle Support User Account
What to do now that you have your Support Identifier (VIDEO)

This task requires an Oracle Energy and Water Data Intelligence service administrator.

Use a checklist to confirm that the action items are planned for. See the Set Up the Support Process Checklist in the Fusion Data Intelligence documentation.