Account Center

The Account Center allows customers to view and change information about their utility account, their alert preferences, and the communications they receive from the utility. Use the images and tables below to review the available Account Center configuration options.

Login Details

Manage Recipients and Preferences

This image shows the account center that enables users to manage preferences.

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option	Input Value
Enable Contact Channels Use this configuration property to specify which channels are made available in the account center. Default: By default, this option is set to email, sms, and voice.	Optional Choose one of the following: Use the default option Make these channels available:
Hide Login Details The Login Details options must be hidden for utilities that do not implement single sign-on authentication. Default: Show login details.	Optional Choose one of the following: Use the default option Hide login details
Change Product Names and Order The product names, and the order in which they are listed, can be changed. Product names are changed by overriding message properties, while the order is specified in the configuration options. Default order and naming: Home Energy Reports Weekly Energy Updates High Bill Alerts Peak Pricing Alerts Rate Coach Emails	Optional Choose one of the following: Use the default names and order Use the following names and order:
Allow Add/Edit of Recipients Specify whether to hide the ability to add and edit recipients. For utility customers who manage their own customer preferences, it is recommended that you set this option to hide the add/edit functionality. Default: Customers are able to add and edit recipient details.	Optional Choose one of the following: Use the default option Hide add/edit recipient functionality

Configuration Option

Input Value

Enable Contact Channels

Use this configuration property to specify which channels are made available in the account center.

Default: By default, this option is set to email, sms, and voice.

Optional

Choose one of the following:

Use the default option

Make these channels available:

Hide Login Details

The Login Details options must be hidden for utilities that do not implement single sign-on authentication.

Default: Show login details.

Optional

Choose one of the following:

Use the default option

Hide login details

Change Product Names and Order

The product names, and the order in which they are listed, can be changed. Product names are changed by overriding message properties, while the order is specified in the configuration options.

Default order and naming:

Home Energy Reports
Weekly Energy Updates
High Bill Alerts
Peak Pricing Alerts
Rate Coach Emails

Optional

Choose one of the following:

Use the default names and order
Use the following names and order:

Allow Add/Edit of Recipients

Specify whether to hide the ability to add and edit recipients. For utility customers who manage their own customer preferences, it is recommended that you set this option to hide the add/edit functionality.

Default: Customers are able to add and edit recipient details.

Optional

Choose one of the following:

Use the default option
Hide add/edit recipient functionality

User Experience Variations

The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.

Single Sign-On Authentication: If a utility implements single sign-on, the Login Details section is hidden from customers because customer login details are managed through the utility account.
High Bill Alerts Personalized Threshold: Personalized threshold options vary depending on program type. See Oracle Utilities Opower Proactive Alerts Cloud Service Product Overview for more information.