Home Energy Analysis v1
The Home Energy Analysis v1 contains a visual, interactive survey that prompts customers to answer simple questions about their home attributes and energy habits. This information is used to provide customers with a disaggregation of their energy use in the form of an interactive pie chart. Use the images and tables below to review all Home Energy Analysis v1 configuration options.
Configuration Options
For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.
| Configuration Option | Input Value |
|---|---|
|
Survey Text Simple text changes to the survey questions or answers, such as changing "More than half" to "Greater than 50%," may be made. These changes may not alter the meaning of a question or answer. Note: If changes are requested, Oracle Utilities will provide you with additional information about how to provide the necessary data to make the changes. |
Optional Choose one of the following:
|
User Experience Variations
The user experience varies for customers depending upon their service types, available data, costs, and locale. Note that the following list indicates the primary user experience variations, not all possible variations.
Pre-authenticated Customers
Customers can access and complete the Home Energy Analysis survey without logging in to their account. Any answers to the survey are saved for the customer's account. If customers complete the survey without being logged in to their utility account, the energy use breakdown includes links for the customer to create an account or sign in to their account.
- If a customer is directed to the survey from a link in an email communication, their applicable billing account information is automatically provided through a token, allowing the customer to start the survey without entering any information.
- If a customer navigates directly to the survey, or accesses the survey through a link in other utility communications that do not use tokens to identify the customer, the customer is prompted to provide their billing account number and their full name as it appears on their bill.
Bill-Level Disaggregation
If sufficient data is available, a bill-level disaggregation can be shown. This provides the customer with a breakdown of their energy use and costs by bill period, as opposed to an annual energy use breakdown. Customers can switch between an annual and bill-specific view. Costs are totaled for gas and electric if applicable.
Survey Questions
Some questions can be modified or hidden to be more relevant to a utility. For example, in countries where it is hot all year round, the question about heating your home can be hidden. Editing questions to the point where it will affect the disaggregation algorithm requires client engineering support and has related costs. Editing questions where the language is updated, but the disaggregation is not affected is a configuration and can be done without extra costs.
Answer Options
Some answer options can be customized by locale or client. For example, per-locale configuration is currently used to provide our international utilities with the ability to specify heating and cooling technologies that are common to their country. Adding questions or answer options that affect the disaggregation algorithm requires client engineering support and has related costs. Adding or editing answers or questions that do not affect the disaggregation is a configuration and can be done without extra costs. However, be aware that if new questions are added, customers who have previously taken the survey are required to take the survey again from the start. The answers to questions they have previously answered are pre-populated when the customer is completing the survey. The customer can click Confirm instead of re-answering the question.