Rate Simulator
The Rate Simulator prompts customers to answer a few short questions about how they might change their energy use. This is geared towards showing customers when other rate plans can provide reduced costs if the customer makes changes to their energy habits.
A survey prompts customers to answer questions related to shifting energy use to avoid peak times, reducing energy use during peak events, and reducing overall energy use. Based on the customer's responses, their energy use data is transformed, reducing or shifting a certain percentage of their applicable energy use.
Customer responses are summarized in the Rate Comparison widget. The lowest cost plan is highlighted at the top, including a summary of the customer's responses to the survey. All rate plans a customer is eligible for are also displayed. Each rate plan includes the new estimated cost, along with the cost prior to completing the survey. The order of rate plans in the compare all rate plans section is updated to list the least expensive rate plan at the top to the most expensive rate plan at the bottom.
Customers that navigate to the Rate Details widget are presented with the new estimated cost for the applicable rate plan, along with the cost prior to completing the survey. This includes updating the insight message that compares the customer's current rate plan to reflect the new difference between a customer's current rate plan and the selected rate plan.
Customers can modify their responses at any time by using the links to update their answers or completely reset the simulator.