Bill Guide Neighbor Comparison
The Neighbor Comparison in the Bill Guide is an abbreviated version of the standard Neighbor Comparison. It is designed to motivate customers to save energy based on how they see themselves in relation to their neighbors. Rather than show a bar chart, the Bill Guide Neighbor Comparison displays a percentage, a short evaluative statement, and a link to the more detailed neighbor comparison.
Requirements
Same as described in the standard Neighbor Comparison, except that the Neighbor Comparison shown in the Bill Guide currently only works with monthly billed usage data.
User Experience
The user experience described in this section is for customers who have gas, electricity, or both.
Percentage Insight: A percentage is displayed to show how much more or less energy the customer used in their most recent bill compared to their neighbors. If the customer uses about the same as their neighbor, the percentage is replaced by a house icon.
Insight Statement: An evaluative insight statement explains how the customer's energy use compares to neighbors or efficient neighbors. Efficient neighbors are defined as the most efficient 20% of the customer's neighbors.
The insight statement that displays is based on how much more or less the customer used
compared to their "efficient neighbors", or how much more or less the customer used compared
to "all neighbors". The fuelType portion of the insight displays
"electricity", "gas", or "energy" based on whether the customer is electric-only, gas-only, or
dual fuel.
Note: If similar homes language is used in the widget, then all instances of the term "neighbors" are replaced with "similar homes." The terminology depends on your setup and configuration. Contact your Delivery Team if you have any questions.
See more detail: This link takes customers to the standard Neighbor Comparison, which contains more details such as energy use amounts and how neighbors are defined.