3 Enrollment and Delivery

This section discusses enrollment and delivery of Distributed Energy Resources features.

Enrollment and Delivery for Solar Web Features

Customers are not required to enroll in any programs to view solar web insights. These insights are automatically displayed when eligible customers access the Digital Self Service - Energy Management Data Browser, Bill Comparison, or Bill Forecast.

Enrollment and Delivery for Solar Update Notifications

This section discusses the enrollment and delivery restrictions associated with the Solar Update Notifications.

Enrollment

Customers can be enrolled to receive Solar Update Notification emails through an opt-out program. In an opt-out program, customers are automatically enrolled as long as they meet the eligibility criteria, and they can unsubscribe at any time.

Delivery

Solar Update Notification emails are regularly scheduled communications. The rules that govern delivery of these emails include:

• Waking Hours: Solar emails must be delivered during waking hours (between 9 a.m. and 6 p.m.) in a utility-specific delivery window. You cannot choose the specific time to send.
• Weekdays: Solar emails must be delivered only on business days (Monday-Friday). They cannot be delivered on weekends.
• Delivery Frequency and Cadence: Customers receive each Solar Update Notification email one time, after meeting the necessary milestone for each communication.
• Delivery Tools: Oracle uses third-party tools to send solar. Most of these tools provide Oracle Utilities with information on bounces, opens, opt-outs, and click-throughs.
• Emails and Attachments: For email communications, the email content is delivered directly in the email message with no attachments. This makes it more convenient for customers to quickly view the information, and it makes the emails less likely to be blocked by spam filters.