Requirements and Limitations

To be eligible to receive Solar Update Notification email communications, utilities and customers must meet the requirements of the Digital Self Service - Energy Management Cloud Service, which are available here, the global requirements for the Distributed Energy Resources Customer Engagement Cloud Service, and the requirements listed in this section.

Eligibility for Entering the Program

To enter the Solar Update Notifications email program, customers must meet criteria described in the following table.

Requirement	Description
Customer Type	Residential customer who has been on a solar program for less than 30 days.
Customer Program Enrollment	Customer must be enrolled in a solar program at the utility.
Account Status	Customer must have an active utility account.
Single Account	Customers must have only one solar account with the utility. Customers with multiple solar accounts will not receive these emails.
Email Address	Customer must have an active and valid email address registered at the utility.
Opt-Out	Customer must not have opted out of all energy efficiency emails via another Opower communication.
Solar Control Group	Customer must not be a member of the solar control group, if applicable.
Data History	While there is no actual data history requirement, customers with 12 or more months of pre-solar data might have a more complete experience, as several of the insights compare pre-solar data to post-solar data. If there is not enough pre-solar data, some insights are modified.

Eligibility to Remain in the Program

To remain in the Solar Update Notifications email program, customers must meet criteria described in the following table.

Requirement	Description
Billing Data	No billing data gaps for 12 months while customer is in the solar program.
Account Status	Customer must have an active utility account and remain enrolled in a solar program at the utility during the duration of the email program.
Single Account	Customers must have only one solar account with the utility.
Email Address	Customer must have an active and valid email address registered at the utility for the duration of the email program.