Announcement
The Announcement module states the intent of the report. It includes text and an image that either welcomes customers to their new report experience or acknowledges a change to the customer's program.
Appears in: Welcome and Announcement Report, Limited Income Report, Time of Use Report, and Peak Focused Report
On this page:
Requirements
Utility Requirements
|
Category |
Description |
|---|---|
|
Required Cloud Service |
Energy Efficiency Cloud Service |
|
Scale |
Not applicable. |
Customer Requirements
|
Category |
Description |
|---|---|
|
Billing Frequency |
Not applicable. |
|
Data Delivery Frequency |
Not applicable. |
|
Data Requirements |
Not applicable. |
|
Data History |
Not applicable. |
|
Data Coverage |
Not applicable. |
|
Supported Fuels |
Electric-only, gas-only, dual fuel |
Limitations
- Report type: This module is only offered as part of a welcome experience or as part of the Welcome and Announcement Report.
User Experience
This section describes the user experience for each report type.
Welcome and Announcement Report
Welcome Report
The Welcome Report version of the module introduces the customer to their new report experience and clearly indicates that subsequent reports are not bills. This image is an example of the Announcement module for a new customer that receives a Welcome Report.
Heading: A heading that welcomes the customer to the Home Energy Report.
Announcement: The announcement introduces customers to their new report experience. It explains that the reports are designed to help them make informed decisions that can help them save. The announcement varies depending on whether the customer is new to reports or if they are a legacy customer who is new to the report experience. See User Experience Variations for more information.
Image: The illustration supports the welcome message.
Announcement Report
The Announcement Report version of the module is customized to support the announcement type selected by the utility. This image shows an example of the module customized for an Announcement Report.
Heading: A custom heading that highlights the change.
Announcement: Custom body text that highlights a change to the customer's program experience. For example, a change to the customer's energy circumstances.
Image: An image that compliments the custom utility announcement
Time of Use Report and Peak Focused Report
Time of Use Report and Peak Focused Report version of the module emphasizes the report message of the importance of saving energy at all times, while also educating customers about the additional benefits of saving during peak hours. The module varies slightly for new and legacy customers.
Time of Use Welcome Report, Peak Focused Welcome Report - New Customer
Heading: A heading that welcomes the customer to the Home Energy Report.
Announcement: The announcement explains to the customer that the reports are designed to help them save energy and personalized for their Time of Use plan.
Image: An image that compliments the custom utility announcement
Time of Use Welcome Report, Peak Focused Welcome Report- Legacy Customer
Heading: A heading that alerts the customer to a change in their Home Energy Report.
Announcement: The announcement reemphasizes the purpose of the report and that their report insights are personalized to account for their Time of Use plan.
Image: An image that compliments the custom utility announcement.
Limited Income Report
The Limited Income Report version of the module emphasizes the report message of how saving energy can help the customer save money. The module varies slightly for new and legacy customers.
Limited Income Welcome Report - New Customer
Heading: A heading that welcomes the customer to the Home Energy Report.
Announcement: The announcement explains to the customer that the reports are designed to help them save energy and money.
Image: An image that compliments the custom utility announcement
Limited Income Welcome Report- Legacy Customer
Heading: A heading that alerts the customer to a change in their Home Energy Report.
Announcement: The announcement reemphasizes the purpose of the report and that their report insights are personalized to help them save energy and money.
Image: An image that compliments the custom utility announcement.
User Experience Variations
New vs. Legacy Customers
The Announcement module of the Welcome Report varies slightly depending on whether the customer is a new or legacy customer.
Legacy customers: Customers that have received earlier versions of the reports in the past are considered legacy customers. The legacy costumer versions of the reports acknowledge how the report has changed. For example, "Welcome to your new Home Energy Report" and "Here's Your Improved Home Energy Report"
New customers: Customers that have never received a Home Energy Report are considered new customers. The new customer versions of the reports introduce customers them to their new insights. For example, "Welcome to your Home Energy Report."