Welcome and Announcement Report
The Welcome and Announcement Report is a dual-purpose report type that can introduce Home Energy Report recipients to their new report experience or can be customized to share an important announcement or update with existing customers.
Welcome Report
The Welcome Report is the first report a new or legacy customer receives as part of their Home Energy Report v3 program experience.
Legacy customers: Customers that have received Home Energy Reports in the past are considered legacy customers. The Welcome Report acknowledges how the report experience has changed.
New customers: Customers that have never received a Home Energy Report are considered new customers. The Welcome Report introduces new customers to their report insights.
Note: New customers does not include customers who move from one audience segment to another. For example, customers that move from a standard rate plan to a time of use plan.
See the individual report modules for more information about how the experience varies by module.
Announcement Report
The Announcement Report makes a custom statement or announcement that has an impact on the customer’s energy use and relates to the insights presented in the rest of the report. For example, it could be used to make limited-moderate income customers aware of bill assistance programs or to prepare customers for fire season. The report front is fully customizable and requires utilities to include customized context alongside the existing insights and predefined content in order to frame the report in the context to what the customer is experiencing.
See the individual report modules for more information about how the experience varies by module.
Welcome and Announcement Report Modules
The Welcome and Announcement Report type is built with a predefined mix of dynamic and static modules carefully crafted to tell customers a personalized story about their energy use. It provides new experiences and insights that vary over time, depending on specific customer attributes and utility goals. Go to the individual module page for more details about the user experience.
The following modules are included on the front of the report:
The following modules are included on the back of the report: