Customer Experience

High Bill Alerts (non-AMI) are digital communications sent to the customer's email account to inform customers when they are expected to receive a higher energy bill. This forecast is based on fluctuations in weather compared to a previous billing period and a home's sensitivity to these fluctuations.

By default, the alert is sent if the customer's usage or bill is projected to be 30% or more than the previous usage or bill. If this threshold is not reached, an alert is not sent. Electric and gas versions of the email are generated separately. The appearance of the email alert varies slightly based on factors such as fuel type, what bill period is compared, and whether cost information is included in the comparison.

The email is made up of modules, which are described in the following sections. Additionally, the Easy Open module, which is part of the Proactive Alerts Cloud Service, can be included in the email.