Tip Manager FAQs
Can I edit tip information that is not related to a program?
Yes. The only tip content that cannot be edited is savings text, which informs customers they can "Save up to $X per year". When a tip is opened in the edit view, the Tip Manager indicates the editable content.
Can I change a tip after I've submitted it to Oracle Utilities?
You cannot edit tips while Oracle Utilities is processing your changes. Be sure that you only submit your final changes. If additional updates are required, you need to contact your Service Delivery Manager.
Can I use the Tip Manager to target tips to specific customers or groups of customers?
No. The Tip Manager is used only to edit the content of tips. Oracle Utilities then targets the tips to customers using other internal targeting tools.
Can I edit tips for all Oracle Utilities Opower products?
At this time, you can edit tips that appear in print Home Energy Reports, Email Home Energy Reports, Weekly Energy Updates, Energy Efficiency Web Portal, and Digital Self Service - Energy Management, both in embeddable widgets or the standalone web portal.
How can I access the Tip Manager?
You can open the Tip Manager from https://tips.opower.com.
How do I request access for a new user or remove a user?
Contact your Service Delivery Manager to add or remove users.
Can I add or remove tips from the library?
Only your Service Delivery Manager can add or remove tips from the library. See Contacting Your Delivery Team for more information.
Can I add or remove custom content from a tip?
Yes. See Managing Tips for more information.