Load Shifting Collective Benefit Module

The Collective Benefit module provides customers with information about the collective impacts of their peak-use reduction or load shifting. The module provides a rotating series of information that is aimed at increasing customer motivation to decrease their peak usage without sacrificing customer satisfaction.

This module can be included in the Post-Bill Report or in the Peak Usage Summary email, and rotates between 6 different messages that can be selected and configured by the utility. There are 8 available messages for the utility to choose from. For information about these different variations, contact your Delivery Team.

Each selected message should run for approximately four weeks, ensuring it is included in each customer's Post-Bill Report or Peak Usage Summary email for the month. Then a new message is selected to run for approximately 4 weeks. This cadence typically allows for each of the 6 selected messages to be shown twice over the course of a year.

Design

This example illustrates the renewable energy variation of the Collective Benefit module:

Figure 7-14 Collective Benefit Module

This image shows an example of the module.

Configuration Options

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Option	Input Value
Select Module Variations Utilities can select six of the eight available variations of the Collective Benefits module. Each module will run for approximately 4 weeks, and will then be replaced by a different selected variation, ensuring that customer receive each message approximately twice a year.	Required Specify the module variations to use:
Image Colors Colors in the images can be updated to match the utility’s color palette, if desired.	Optional Choose one of the following: Use the default colors. Work with your Delivery Team to specify other colors.
Module Text Utilities should work with their delivery teams to review any changes to copy to ensure it adheres to Oracle's behavioral science practices, reflects the grid conditions of the utility, and aligns with the values of the utility's customer base.	Optional Choose one of the following: Use the default colors. Work with your Delivery Team to specify other text.

Configuration Option

Input Value

Select Module Variations

Utilities can select six of the eight available variations of the Collective Benefits module.

Each module will run for approximately 4 weeks, and will then be replaced by a different selected variation, ensuring that customer receive each message approximately twice a year.

Required

Specify the module variations to use:

Image Colors

Colors in the images can be updated to match the utility’s color palette, if desired.

Optional

Choose one of the following:

Use the default colors.
Work with your Delivery Team to specify other colors.

Module Text

Utilities should work with their delivery teams to review any changes to copy to ensure it adheres to Oracle's behavioral science practices, reflects the grid conditions of the utility, and aligns with the values of the utility's customer base.

Optional

Choose one of the following:

Use the default colors.
Work with your Delivery Team to specify other text.

To see how this module fits into the overall user experience, see: