Customer Experience

To enable Time of Use (TOU) and Demand rate customers to view load shifting insights within their High Bill Alert AMI Email, you can include Load Shifting modules within the email communication that help the reader understand their rates. These modules are designed to educate customers about their Time of Use (TOU) and Demand rate plans and encourage them to shift energy use to off-peak hours.

For customers on Time of Use rate plans, you will include one of these modules in the High Bill Alert email:

• Load Shifting High Usage module: This version is a simplified module that displays the cost or usage during each peak period.

• TOU HBA Main Insight module: This is an expanded and updated module that includes additional insights that help readers understand how they can save money and energy by shifting their use to off-peak hours. Oracle recommends using this version of the module.

Demand rate customers will receive one of these modules, and also the Demand 101 module in their email.