Requirements and Limitations

To view load shifting insights in High Bill Alert AMI emails, you must first meet the requirements for the latest version of High Bill Alert AMI. In addition, you must meet the requirements listed below. See the Oracle Utilities Opower Proactive Alerts Cloud Service Product Overview for more information.

Utility Requirements and Limitations

This list specifies the utility requirements and limitations:

Related Cloud Services: The utility customer must purchase both the Oracle Utilities Opower Proactive Alerts Cloud Service and the Oracle Utilities Opower Load Shifting Cloud Service, Rate Coach.

Peak Periods: Utilities must have at least two peak categories set up in order for Load Shifting insights to display correctly. For example, a utility might have PEAK hours from 6am to 12am, and OFF-PEAK hours from 12am to 6am.

Customer Requirements and Limitations

This list specifies the customer requirements and limitations:

• Billing Frequency: Monthly or bi-monthly.
• Data Delivery Frequency: Daily.
• Data Requirements: Interval data (hourly or more granular).
• Data History: Interval data for the last two weeks.
• Data Coverage: This product does not differentiate between estimated and non-estimated reads. Both types of reads are supported. The default requirements are:
  • 50% read coverage for the last two weeks.
  • 50% read coverage for the week covered by the report.
  • 50% read coverage for the highest day in the customer's last week.
  • 50% read coverage for the last day of the week.
• Fuel Type: Electric-only and dual fuel.
• Meter Type: The customer must have a smart meter.
• Customer Type: The customer must be residential.
• Email Address: The customer must have a valid email address.
• Rate Plan: The customer must be on a time of use rate plan.