Understanding Service History Questions

Service History Questions are used to guide workers through corrective and preventive inspection processes as part of an asset’s service history.

Service history questions are associated to a service history type which is then associated to an asset type.

During a corrective or inspection process, workers can be guided through a series of questions assessing the condition of the asset. The answers can be “weighted”, which when calculated, gives an overall score as to the condition of the asset. The calculation is generally a sum (answer points * question weight), but can vary depending on the service history type. The total inspection points are then normalized to an overall grade or score. The condition rating and confidence rating are also calculated and the asset is updated with the appropriate values.

A service history question’s answers can be defined as check boxes, multiple choice, or free-form text.

Refer to Defining Service History Questions for more information about defining service history questions.