About Asset Inbound Communications

Asset inbound communications are used to stage the completion of an asset activity. This is typically created automatically by the system following the completion of the corresponding field activity in the field work system (such as Oracle Field Service Cloud).

Note: Since these records are most often created by the system, most users will only rarely be manually creating or updating asset inbound communications.

Asset inbound communications are defined by:

Status: The current status of the asset inbound communication
Initiating Activity: The asset activity, typically a field activity, that triggered the creation of the asset inbound communication
Event Information: Information about the completion event associated with the asset inbound communication, including date and time of completion and any comments
Relationship Information: The asset, component, location, or service history associated with the asset inbound communication
Asset Identifier Information: Identifier types and values used to establish a connection between an asset and a corresponding entity in an external system
Attached to Asset Identifier Information: Identifier types and values used to establish a connection between a component and related asset, and a corresponding entity in an external system
Location Identifier Information: Identifier types and values used to establish a connection between a location and a corresponding entity in an external system
Activity Type Identifier Information: Identifier types and values used to establish a connection between an asset activity type and a corresponding entity in an external system