Understanding Service Task Types
Service tasks types define properties common to specific types of service tasks.
Service task types represent types of tasks that can be performed by users of other Oracle Utilities applications, such Oracle Utilities Customer Self Service or Oracle Utilities Network Management System. Examples of service tasks include self service meter reads, in which users enter their own meter reads via the Customer Self Service application, and service issue monitor types used when determining if service investigation is needed for a service point.
When creating a new record, the following options are available:
|
Name |
Details |
Business Object |
|
Service Issue Monitor Type |
The service issue monitor type defines the parameters for when a service investigative order should be created. It can also optionally define the completion parameters for that indicate the investigative order was successful in its purpose. |
D1-ServiceIssueMonitorType |
|
Self-Service Rate Compare Scenario Request Type |
A simple description of a rate compare scenario request type. |
D2-RateCompareScenarioRqstType |
|
Self-Service Meter Read Task Type |
Provides the default settings for meter reads created through self service. |
D2-SSMeterReadTaskType |