Configuring Service Order Activity Types

You use the SOM Activity Type portal is to view and maintain service order activity types.

Refer to Understanding Activity Types for more information.

You can access the portal by selecting Admin, Communication, SOM Activity Type.

The following zones may appear as part of the portal's Main tab page:

• Activity Type List: This zone works differently than the typical zone that list types in that it displays both those activity types that have been configured as well as those activity types that have yet to be configured. Broadcast a record to display the details of the selected record.
• Activity Type: This zone provides information about the selected Activity Type
• Activity Type List: This zone works differently than the typical zone that list types in that it displays both those activity types that have been configured as well as those activity types that have yet to be configured. Broadcast a record to display the details of the selected record.
• Activity Type: This zone provides information about the selected Activity Type
• Field Task By Device Condition: This zone is used to configure field tasks such as Turn On Device or Turn Off Device, based on the device condition. The configurations defined in this zone are used by the SP State and Activity BO to Create parameter for algorithms based on the Update Device (D1-UPDDVC) algorithm type. This allows the SP State and Activity BO to Create parameter to be defined more than the 20 times allowed on the algorithm. Note that configurations defined in this zone can also include Service Point Type.
  Note: If the Restrict Division setting in the Control by Division section in the MDM Master Configuration is set to "Yes" , only service point types available to the user (based on division), and only field task types considered valid for the service point type can be defined in this zone.
• Field Task By Service Point Condition: This zone is used to configure field tasks such as “Install Device” or “Connect SP”, based the service point condition. The configurations defined in this zone are used by the SP State and Activity BO to Create parameter for algorithms based on the “Create Specific Activity (D1-CRSPACT) algorithm type. This allows the SP State and Activity BO to Create parameter to be defined more than the 20 times allowed on the algorithm. Note that configurations defined in this zone can also include Service Point Type.
  Note: If the Restrict Division setting in the Control by Division section in the MDM Master Configuration is set to "Yes", only service point types available to the user (based on division), and only field task types considered valid for the service point type can be defined in this zone.