Understanding Service Order Field Activities

This section describes service order field activities and how they communicate with field work management systems.

Service order field activities are activities that involve sending workers into the field to perform service. This can include meter installation, meter replacement, and other activities.

Service order field activities send messages to a field work system, which in turn assigns them to crews to be completed in the field.

Field Activity Information

All service order field activities are based on the Field Activity (D1-FieldActivity) business object, and include the following user-accessible information:

  • Status: The current status of the service order field activity.

  • Service Date/Time: The date and time the service order field activity was created.

  • Service Point: The service point associated with the service order field activity.

  • Field Task Type: The field task type for the service order field activity. This defines the type of task and other processing details regarding how Service Order Management processes the service order field activity. See Field Task Types for more details about field task types.

  • Recipient: The field work system service provider to which the service order field activity is sent for scheduling and assignment.

  • Device ID: The device related to the service order field activity (if applicable).

  • Request Information: Details of the service order request, including requester and external system information.

  • Contact Details (or Customer Information): Contact details for the customer associated with the service order request.

  • Address Information: The address of the service point associated with the service order field activity.

The field activity business object also contains other information that is populated by algorithms and scripts as the service order field activity is processed by the system.