Field Name | Value |
---|---|
SET_NAME | 'config_incident' |
INCIDENT_TYPE | 'customer_defined' |
RULE_NAME | the name of the new column in the INCIDENTS table |
RULE_VALUE_1 | 'str', 'date', 'int', 'float' 'str' is for strings, 'date' is for dates, 'int' is for integers, and 'float' is for floats. This represents the data type of the new column. |
RULE_VALUE_2 | An integer, representing the value of the SRS input configuration item specifying this field -- must have a value of 200 or greater |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
Field Name | Value |
---|---|
SET_NAME | 'config' |
INCIDENT_TYPE | 'any' |
RULE_VALUE_1 | 'yes' or 'no' (default: 'no') |
RULE_VALUE_2 | 0 (not used) |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
Field Name | Value |
SET_NAME | 'config' |
INCIDENT_TYPE | 'any' |
RULE_VALUE_1 | 'yes' or 'no' (default: 'yes') |
RULE_VALUE_2 | 0 (not used) |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
Field Name | Value |
---|---|
SET_NAME | 'config' |
INCIDENT_TYPE | 'any' |
RULE_VALUE_1 | 'yes' or 'no' (Default: 'yes') |
RULE_VALUE_2 | 0 (not used) |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
Field Name | Value |
SET_NAME | 'config' |
INCIDENT_TYPE | 'any' |
RULE_VALUE_1 | callback agent username |
RULE_VALUE_2 | 0 (not used) |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
Field Name | Value |
---|---|
INCIDENT_TYPE | 'flowControlGeneral' |
RULE_VALUE_1 | "" (not used) |
RULE_VALUE_2 | An integer, representing a number of minutes (Default: 2880 -- 48 hours) |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
Field Name | Value |
---|---|
RULE_VALUE_1 | '' (not used) |
RULE_VALUE_2 | integer (Default: none) |
RULE_VALUE_INTEGER_1 | 0 (not used) |
RULE_VALUE_INTEGER_2 | 0 (not used) |
RULE_VALUE_INTEGER_3 | 0 (not used) |
RULE_VALUE_INTEGER_4 | 0 (not used) |
RULE_VALUE_INTEGER_5 | 0 (not used) |
NCG_CLS | integer, representing ncg_cls of desired applicable control zone level |
NCG_IDX | integer, representing ncg_idx of desired applicable control zone level |
Command | Usage | Description | |
ivrCallPerPoll | ivrCallPerPoll NUM_CALLS_PER_POLL | Changes the number of calls retrieved from the TROUBLE_CALLS table during one poll cycle. | |
ivrPollPeriod | ivrPollPeriod NUM_SECONDS | Changes the period between poll cycles where calls are retrieved from the TROUBLE_CALLS table and submitted to JMService. |
Command | Usage | Description | |
---|---|---|---|
report | Action –services any.IVRGateway report | Reports back if the Generic IVR Adapter has started. | |
stop | Action –services any.IVRGateway stop | Stops the Generic IVR Adapter | |
debug | Action –services any.IVRGateway debug LEVEL (where LEVEL is 0, 1 or 2) | Sets the Generic IVR Adapter's debug level | |
cleantable | Action –services any.IVRGateway cleantable | Toggles the 'cleantable' command line option. Instructs if the Generic IVR Adapter should remove some records from its tables or not. |