Recording Failed Equipment Information

To record information about a failed asset, complete these steps:

1. From the Event Details window, click on the Equipment Failure tab.

2. Select the manufacturer from the Manufacturer drop‑down menu.

3. Enter the serial number, dates of manufacture and installation, type, and size of the equipment, as applicable.

4. Click the Save button.

Using the Trouble Info Tab

The Trouble Info tab has two views; the view that is displayed when you open the Trouble Info tab depends on where you launched it from.

View	Description	Toolbar Icon
Using the Trouble Info Callers View	Lists all calls associated with an event.
Using the Trouble Info Customers View	Lists all the customers: • Located on or downstream from a given asset, when accessed via the Control Tool. • Outaged by a given event, when accessed via the Work Agenda Trouble Event lists. Non-outage events will not list any outaged customers.