Trouble Info Tab Menus and Toolbar Icons
The Trouble Info tab changes dynamically based on the view. The following tables describe the menus and toolbar actions available in the Trouble Info views.
File Menu
Menu Option | Description | View | Toolbar Icon |
Callers | Changes the Trouble Info tab to the Using the Trouble Info Callers View. | All | |
Customers | Changes the Trouble Info tab to the Using the Trouble Info Customers View. | All | |
Export Table... | Opens a dialog box to allow you to save the current table view data to a comma separated value (csv) file. | All | |
Print | Opens the Print Preview dialog box, allowing you to print the current contents of the current view. | All |
Sort Menu
Menu Option | Description | View |
Sort Dialog... | Opens the Sort Dialog, which allows you to choose the sort columns and type (that is, ascending or descending). | All |
Default | Sorts the table according to the default settings for the view. | All |
Actions Menu
Menu Option | Description | Views | Icon |
|---|---|---|---|
Refresh | Refreshes the data in the current view. | All, except AMI Customers |  |
Call Info... | Opens the Call Info window for the selected call. See “Viewing Call Info”. | Callers | |
Ungroup | Opens the Ungroup dialog box, allowing you to ungroup the selected calls from the event. | Callers | |
Unassociate | Opens the Unassociate dialog box, allowing you to unassociate the selected calls from this asset and (optionally) associate them with a new asset. See Unassociating a Call from an Asset for more information. | Callers | |
Transfer Call | Opens the Transfer Call dialog box, allowing you to transfer the selected call(s) to a different event. See “Transferring a Call to a Different Event” for more information. | Callers | |
Move Customers... | Opens the Move Customers dialog box, allowing you to move selected customers to a new asset. See “Moving Customers to a Different Asset” for more information. | Callers, Customers | |
Edit Clues... | Opens the Edit Clues dialog box for the selected call. See Editing Call Clues for details. | Callers |