Viewing Event History

Event History offers a table summary of events related to the customer. The events are chronologically ordered by start date, but can be sorted by any of the other columns by clicking on the column header. You can access Event History by clicking the Event History button on the toolbar or selecting Event History... from the Actions menu.

Note: Your system administrator sets up the amount of event history data available.

Event History Section

• The Event # column contains the unique number assigned to the event. The event number is also displayed in other Oracle Utilities Network Management System applications in order to track the status of the event.

• The Customer Start Date column contains the date and time the event was reported to have begun for this customer.

• The Customer Restored Date column contains the date and time the event was resolved for this customer. If this field is empty, then the event has not been completed in Oracle Utilities Network Management System.

• The Event Type column indicates whether the event was an outage or non-outage.

• OUT: An outage event where some customers were without service.

• NON: A non-outage event, such as a minor quality issue.)

• If you select a row in the table, the details for that event are displayed in the window below the table. The event details include the event number, asset and pressure zone information, and event time information. The information on the Event History window is view-only. Many of the fields on the Event History window match the Event Information and other fields on the main Web Call Entry window.

Event Information Section

• The Event # field displays the unique number assigned to the event. The event number is also displayed in other Oracle Utilities Network Management System applications in order to track the status of the event.

• The Pressure Zone field displays the pressure zone associated with the event.

• The Event Asset field displays the asset associated with the event.

• The Est Cust Affected field displays the estimated number of customers affected by the event.

• The Customer Start Date field displays the date and time the event was reported to have begun for this customer.

• The Customer Restored Date field displays the date and time the event was resolved for this customer. If this field is empty, then the event has not been completed in Oracle Utilities Network Management System.

• The Primary Cause field displays the Event Details Primary Cause, if available. See the Event Details “Using the Completion Actions Tab” for information on Primary Cause selection.

• The Remedy field displays the value from the Event Details Remedy drop-down list if it has been populated from Web Trouble.