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Header
Beneath the Web Callbacks Toolbar is the header section. This section contains information regarding who is logged in to the application.
• The User Name field displays your Web Callbacks login user name. This field is not editable.
Callbacks Table
The Web Callbacks table contains a detailed list of each resolved event that still has callbacks remaining. These rows are color-coded by the status of the callback (not started versus in progress).
The Callbacks Table displays the following columns:
• The Event # column contains the unique number of the event.
• The # Callbacks column contains the number of callbacks for the event.
• The # Pri column contains the number of callbacks from priority calls for the event.
• The % Comp column contains the percentage of callbacks completed for the event.
• The # Rem column contains the number of callbacks remaining for the event.
• The # Asn column contains the number of remaining callbacks for the event that have been assigned.
• The Start Date column contains the reported start date and time of the event.
• The Restore Date column contains the date and time the event was restored.
• The Asset column contains the name of the asset associated with the event.
• The Status column contains the status of callbacks for the event:
• In Progress - Some callbacks for the event have been completed.
• Not Started - Some callbacks for the event may have been assigned, but no callbacks are completed.
• The Lift Station column contains the name of the lift station for the asset associated with the event.
• The Zone column contains the name of the branch office where the event occurred.
• The # Users column contains the number of users with assigned callbacks for the event.