Searching for an Account
The Search Account dialog box opens once you press the Search button on the header section of the Utility Customers tab in the Service Alert Administration Tool. This dialog box allows you to search for a critical customer that was previously added to Service Alert.
The Search Account dialog box contains the following information:
• The Search Text field displays the text used to search for a critical customer account within the Service Alert tables. The text varies based on the search parameter.
• The Search Parameter field displays the current search parameter. The available parameters are Account Number, Account Name, Phone Number, Address, City State, and Zip Code.
• The
Search button performs a critical customer search within the Service Alert database based on the search text and search parameter. The search is executed against customers previously added to Service Alert by means of
Adding Accounts functionality.
• The Clear button clears the Search Text field and the search results table.
• The Account Number column displays the account number of the critical customer.
• The Account Name column displays the account name of the critical customer.
• The Phone Number column displays the phone number of the critical customer.
• The Address column displays the address of the critical customer.
• The City State column displays the city and state portion of the critical customer's address.
• The Zip Code column displays the zip code of the critical customer.
• The Critical Types column lists the customer's critical classification.
• The OK button populates the Utility Customer pane with customer information, including contacts and contact phone entries, and closes the Search Account dialog box.
• The Cancel button closes the Search Account dialog box.