The Impacted Customers tab displays a list of impacted customers in a hierarchical, or tree, format -- just like Windows Explorer. The top level of the hierarchy is date/time the customer is impacted. Within date/time, the list displays each supply node along with the restore date/time. Within each supply node is a list of customers. You can expand or collapse any level of the hierarchy by clicking the + or - icon.
The Impacted Customer list displays the following fields and buttons:
• # Interrupted displays the number of customers who will be interrupted (Isolated and Restored) by the operations performed in this switching sheet.
• # Isolated displays the number of customers who will be isolated by the operations performed in this switching sheet.
• # Restored displays number of customers who will be restored by the operations performed in this switching sheet.
• Name displays different values depending on the type of row being displayed. There are three levels of information in the list:
• Impact Date (level 1) displays the date the customers will be impacted. If the customers are not impacted by the switching steps in this switching sheet, but are being restored, then this date will be the start date of the switching sheet.
• Supply Node and Restore Date (level 2) displays the supply point alias the customer is found on within the model, followed by the Restore Date. The Restore Date is based on the Planned Date for the asset or, if no Planned Date was specified, the Finish Date of the switching sheet. Isolated supply points display "No Restore Date".
• Customer Name (level 3) displays the customer's name.
• Account Number displays the customer's account number.
• Meter Number displays the customer's meter number.
• Critical displays whether the customer is a critical customer or not.
• Address displays the customer's street address.
• City displays the customer's city.
• Zip displays the customer's zip code.
• Phone displays the customer's phone number.
• Result displays the result of the impact, such as Restored or Interrupted. If a delete operation is initiated against a customer in the list, then the Result field will have a value of Deleted.
Buttons
• The Rebuild the Impacted Customer List button () regenerates the list based on the most current information in the switching sheet. Each time you rebuild the list, it is saved to the database. The application uses your Study mode to apply the step actions and to determine the Impacted Customers. Your study model should be set up or reset appropriately before generating the list. This button is only enabled when the switching sheet is in Study mode.
• The Move Customers to a Different Asset button () initiates the Move Customers dialog box for selected customers. See “Moving Customers” for information.
• Mark Customers as Deleted button () marks the customers selected in the table as deleted.
• The Reset all Deleted Impacted Customers button () resets all impacted customers that were previously marked as deleted in the list.
• The Export Impacted Customers List button () opens the Report Format dialog box, which allows you to select an output format. Options include CSV (comma separated values) and XML. Once the report is generated you will be asked where to save the file; select a location on your local PC and click the Save button.
• The Print Preview button () opens the Report Format dialog box, from which the output format can be selected. The output will include the switching sheet header information and the Impacted Customer list.
• The Print button () opens the Report Format dialog box, from which the output format can be selected. A hard copy of the switching sheet header information and the Impacted Customer list will be generated on the printer you select.
• The Email button () opens the Report Format dialog box, from which the output format can be selected. An email composition window is generated with attached impacted customers list file named sheet-type_sheet-#_ImpactedCustomers.format and subject Switching Sheet: <sheet-type> <sheet-#> (Impacted Customers).
• The Focusbutton () focuses the primary Viewer on the selected asset.
• The Show Critical Customersbutton () filters the list to show only critical impacted customers; when toggled off, all impacted customers will again be shown.