Once you've selected a customer from the search results, the page will refresh with a Selected Customer section. It provides top level information about the customer and allows you to view more customer information by clicking the View Customer Details button to open the Customer Details Drawer (see Viewing Customer Call and Event History for details on the drawer).

If the selected customer has one or more active events, the Call Entry page will update with an Events pane that lists the event(s) and allows you to view additional event information in an Event ID Drawer.